Dewa99 believes gaming should be an enjoyable form of entertainment, not a burden. We provide a range of controls and support resources to help every Malaysian player enjoy a safe and responsible gaming experience.
Dewa99 is more than just a gaming platform — we genuinely care about our players' wellbeing. Here are the core values behind our responsible gaming approach.
Dewa99 gives you full control to set deposit limits, loss limits, and session time limits directly from your account settings — no need to contact customer support.
Dewa99's system continuously monitors gameplay patterns. If any signs of risky behaviour are detected, our team will reach out with relevant information and appropriate support.
Whenever you feel you need a break, dewa99 offers cool-off options ranging from 24 hours to 30 days, or long-term self-exclusion for more serious recovery needs.
Dewa99 uses a strict age verification system. All players must be 18 or older and must submit valid identification documents before any transactions can be made.
Dewa99 works with mental health and counselling support organisations in Malaysia. We provide information and referrals to players who need professional assistance.
All games on dewa99 use independently audited RNG (Random Number Generator) technology. The odds for each game are clearly displayed so players can make informed decisions.
Dewa99 is fully committed to promoting responsible gaming among all Malaysian players. We believe that online gaming — whether slots, baccarat, roulette, or Sports Betting — should be an enjoyable and controlled form of entertainment, not a source of financial stress or personal problems. This page contains all the information and tools you need to play wisely.
Responsible gaming means making mindful, informed decisions while playing — keeping gambling purely as entertainment without letting it affect your daily life. For dewa99 players in Malaysia, this means drawing a clear line between leisure and everyday necessities.
Responsible gaming is built on a few core principles that every player should understand and practise:
Dewa99 fully supports this approach and provides a range of tools within our platform to help you practise responsible gaming every day. Player safety and wellbeing take priority over any business consideration.
Dewa99 provides a comprehensive set of self-control tools, all accessible directly from your account settings. These tools are designed to give you full control over your gaming activity:
Set a daily, weekly, or monthly deposit limit on your dewa99 account. Limits take effect immediately and can be lowered at any time. Increasing your limit requires a 7-day waiting period as an added layer of protection. The minimum deposit limit you can set is as low as RM10 per day.
Beyond deposit limits, you can set a maximum loss limit for a daily, weekly, or monthly period. Once the loss limit is reached, dewa99's system will automatically block any new bets until that limit period resets.
Set a maximum duration for each gaming session — from 30 minutes to 8 hours. Once the time limit is reached, dewa99 will display a reminder notification and ask you to confirm whether you wish to continue or stop playing.
Choose to activate a cool-off period for 24 hours, 48 hours, 72 hours, or up to 30 days. During the cool-off period, your account will be locked from all betting activity. A cool-off cannot be cancelled before it expires — this is a deliberate safeguard we have built in.
If you feel that bonus and promotional offers are pushing you to play more than you should, you can opt out of all promotional communications from dewa99. This preference can be changed at any time through your account settings.
It's important to recognise the early signs of a gambling problem before it escalates. Go through the list below — if you answer "yes" to three or more of these questions, we encourage you to reach out to the dewa99 support team or seek professional help:
Do you find yourself thinking about gambling even when you are doing something else?
Do you find yourself needing to bet larger amounts to get the same thrill?
Have you tried to cut back or stop gambling but found you couldn't?
Are you using money meant for essentials (rent, bills, food) to gamble?
Have you lied to family or friends about your gambling activity?
Do you gamble to escape problems or negative feelings?
Do you often chase your losses hoping to win back the money you've lost?
Has a family member or friend ever expressed concern about your gambling habits?
If you recognise yourself in any of the signs above, please contact the dewa99 team immediately at support@dewa99.my or activate self-exclusion through your account settings. Seeking help early is a sign of strength, not weakness.
Setting limits on dewa99 is straightforward and can be done in just a few steps. All limits take effect immediately upon saving:
Log in to your account at dewa99.my using your username and password. Make sure you're signing in from a secure device.
Click the profile icon in the top-right corner and select "Account Settings" from the dropdown menu. Then navigate to the "Responsible Gaming" tab.
Choose the type of limit you want to set — deposit limit, loss limit, session time limit, or activate a cool-off period. Each limit type comes with different duration options.
Enter your desired limit amount in MYR (RM) or the preferred time period. Please review the values you have entered before proceeding.
Click the "Save Limit" button and confirm via the OTP code sent to your phone number. The limit will take effect immediately upon successful verification.
Self-exclusion is a more serious step than a standard cool-off period. It is suited for players who feel they need an extended break or a fuller recovery from gambling habits.
Dewa99 offers two types of self-exclusion for Malaysian players:
During your self-exclusion period, dewa99 will:
To activate self-exclusion, contact the dewa99 support team via live chat or email at support@dewa99.my with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours.
Dewa99 takes child protection very seriously. Our platform uses multiple layers of verification to ensure that only individuals aged 18 and above can access our services.
The protection measures we have in place include:
We encourage parents and guardians to use parental control software to block children's access to gambling websites. If you suspect a minor has accessed the dewa99 platform, please contact us immediately at support@dewa99.my.
If you or someone you know needs help with a gambling problem, there are several support resources available in Malaysia. dewa99 encourages players to seek professional help without hesitation:
Remember — reaching out for help is a sign of courage and strength. Problem gambling is a health issue that can be overcome with the right support. dewa99 is always here to support you on your recovery journey.