Dewa99 Terms & Conditions – Platform Usage Agreement

1. Acceptance of Terms & Conditions

These Terms & Conditions apply to all users of the dewa99 platform, including visitors, registered users, and active players. By accessing dewa99.my or any related application or service, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions and all other policies referenced herein.

These Terms & Conditions constitute the entire agreement between you and dewa99 regarding the use of this platform. They supersede all prior agreements, understandings, or communications between you and dewa99, whether verbal or written.

Dewa99 operates as an online entertainment platform offering casino games, Sports Betting, and related services tailored specifically for the Malaysian market. All platform operations are subject to the terms set out herein.

2. Registration Eligibility

To register and use dewa99's services, you must meet all of the following requirements:

• Aged at least 18 years of age at the time of registration.
• Domiciled or physically located in Malaysia while accessing the platform.
• Have full legal capacity to enter into a binding agreement.
• Not listed on any active gambling self-exclusion programme.
• Never previously held a dewa99 account that was closed or suspended due to a breach of terms.

Dewa99 reserves the right to request proof of identity at any time to verify a player's eligibility. Acceptable documents include a Malaysian identity card (MyKad), a valid passport, or other official identification. Failure to provide the requested documents within the stipulated timeframe may result in temporary suspension or account closure.

Registering under another person's name or using a false identity is a serious offence that will result in immediate account closure and forfeiture of all balances and winnings.

3. Account Management

Each player is only permitted to hold one (1) dewa99 account. Owning or using more than one account — including accounts registered using the same household member's details, the same IP address, or the same device — is prohibited and may result in:

• Closure of all associated accounts without prior notice.
• Forfeiture of all balances, bonuses, and winnings across the accounts in question.
• Permanent ban from opening any new account with dewa99.

You are solely responsible for keeping your dewa99 username and password confidential. Dewa99 will not be liable for any losses arising from unauthorised access to your account caused by your own negligence. Please contact dewa99 customer support immediately if you suspect your account has been accessed without your authorisation.

Account information provided during registration must be accurate, current, and complete. Dewa99 reserves the right to request verification of information from time to time. Inaccurate information may result in withdrawal delays or account closure.

4. Deposits & Withdrawals

Dewa99 supports a range of local Malaysian payment methods for the convenience of our players. All transactions must be conducted in Malaysian Ringgit (MYR).

Supported payment methods include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and internet banking via FPX (Maybank2u, CIMB Clicks, Public Bank). All deposits and withdrawals must be made using a bank account or e-wallet registered in the same name as the dewa99 account holder.

Withdrawals will be processed upon completion of the required verification process. Dewa99 reserves the right to delay or withhold suspicious withdrawals pending investigation. Players may be asked to submit supporting documents for identity and source of funds verification.

Dewa99 does not charge any processing fees for standard deposits. However, third-party payment providers may impose their own fees, which are beyond dewa99's control.

5. Bonus & Promotions

Dewa99 offers a variety of bonuses and promotions from time to time to reward our loyal players. All bonuses are subject to wagering requirements and the specific rules set out in each promotion's terms.

The general terms applicable to all dewa99 bonuses are as follows:

• Each bonus may only be claimed once only per player, unless otherwise stated in the relevant promotion's terms.
• The welcome bonus is available exclusively to new players making their first deposit.
• Wagering requirements must be met before any withdrawal from a bonus balance is permitted. The standard wagering requirement is between 20x and 35x total bonus amount received.
• Bonuses cannot be transferred to other players or converted directly into cash.
• Dewa99 reserves the right to void any bonus if fraud or abuse is suspected or detected.
• Unused bonuses will expire after 30 days from the date of issuance, unless otherwise stated.

Players who open multiple accounts to claim bonuses repeatedly will forfeit all associated bonuses and winnings, and their accounts will be permanently closed. Dewa99 employs advanced detection systems to identify bonus abuse.

Specific terms for each active promotion can be found on the dewa99 promotions page. In the event of a conflict between promotion-specific terms and these general Terms & Conditions, the promotion-specific terms shall prevail.

6. Game Rules

All games available on the dewa99 platform are governed by their respective game rules as set by the game providers. Players are responsible for understanding the rules of each game before placing any bets.

Key points regarding game rules at dewa99:

• All game outcomes are final once verified by the dewa99 system.
• In the event of a technical disruption during gameplay, dewa99 will attempt to restore the game to its last confirmed state. If this is not possible, the bet will be refunded to the player.
• Any bugs or defects in the game software must be reported to dewa99 customer support immediately. Players who exploit system vulnerabilities will be subject to disciplinary action, including account closure.
• Live Casino game outcomes are determined by real dealers and verified physical equipment. Dewa99 is not responsible for decisions made by third-party Live Casino service providers.
• Sports Betting is subject to the rules and odds in effect at the time the bet is placed. Any change in odds after a bet has been confirmed will not affect existing bets.

For slot games, the Return to Player (RTP) percentage for each title is available within the respective game information. All slot machines use a Random Number Generator (RNG) that has been independently audited to ensure fair play.

7. Prohibited Activities

The following activities are strictly prohibited on the dewa99 platform and may result in immediate account closure, forfeiture of balances and winnings, and legal action where necessary:

• Fraud and manipulation: Any attempt to defraud the system, manipulate game outcomes, or exploit software vulnerabilities.
• Money laundering: Using the dewa99 platform as a channel for money laundering or processing funds from illegal sources.
• Use of automated software: Using bots, automated scripts, or third-party software to automatically play games or place bets.
• Multiple accounts: Registering or using more than one dewa99 account.
• Account sharing: Allowing another person to access or use your dewa99 account.
• Bonus abuse: Claiming bonuses using a false identity, fictitious information, or unfair methods.
• System disruption: Any attempt to disrupt, damage, or gain unauthorised access to dewa99's systems.
• Payment fraud: Using stolen or unauthorised credit cards or bank accounts to make deposits.

8. Account Closure & Termination

Players may close their dewa99 account at any time by contacting our customer support. Prior to closure, all outstanding bonus wagering requirements must be met, and any eligible balance will be returned to the player via their preferred payment method.

Dewa99 reserves the right to close or suspend a player's account without prior notice under the following circumstances:

• Confirmed fraudulent activity or suspicious behaviour.
• Breach of any term within these Terms & Conditions.
• Requests from legal authorities or regulators.
• Players found to be under 18 years of age.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Accounts inactive for more than 12 months consecutively (a monthly administrative fee of RM5 may be charged against inactive account balances after this period).

In the event of account closure by dewa99 due to a breach of terms, all bonuses, promotional credits, and winnings obtained through means that violate the terms will be forfeited. Any legitimate original deposit balance may be returned at dewa99's discretion following the completion of an investigation.

9. Limitation of Liability

Dewa99 provides this platform on an "as is" basis and makes no express or implied warranties regarding continuous availability, accuracy of information, or fitness for any particular purpose.

Dewa99 shall not be liable for:

• Financial losses incurred as a result of game outcomes or betting decisions.
• Service disruptions due to system maintenance, technical failures, or events beyond our control.
• Indirect, incidental, or consequential losses arising from the use of the dewa99 platform.
• Delays in transaction processing caused by third-party banking systems or payment providers.
• Actions or omissions by third parties, including game providers and payment processors.

Dewa99's total liability to any player under any circumstances shall not exceed the net deposit amount made by that player in the 12 months preceding the claim.

10. Responsible Gaming

Dewa99 is committed to promoting responsible gaming practices among all our players. We believe that gaming should be purely for entertainment and should never lead to financial or personal difficulties.

Dewa99 provides the following tools to help players manage their gaming activity:

• Deposit limit: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss limit: Set a net loss limit for a defined period.
• Play time limit: Limit the amount of time you spend on the platform each day.
• Forced break: Suspend your account for 24 hours, 7 days, or 30 days.
• Self-exclusion: Exclude yourself from the platform permanently or for an extended period.

If you feel that gambling is beginning to affect your life, please reach out to the dewa99 responsible gaming team or visit the Responsible Gaming us for further information and support resources.

11. Privacy & Data Protection

Dewa99 takes player privacy seriously. All personal information collected during registration and platform use will be processed in accordance with Privacy Policy dewa99, which forms part of these Terms & Conditions.

By registering a dewa99 account, you agree that dewa99 may:

• Using your information to process transactions and manage your account.
• Contacting you with important account information, security notifications, and service updates.
• Sending promotional communications if you have consented to receive them (you may unsubscribe at any time).
• Sharing necessary information with payment providers, game suppliers, and relevant authorities for legal compliance purposes.

Dewa99 will not sell your personal information to third parties for marketing purposes. All data is stored using the latest security measures and protected in accordance with applicable data protection standards.

12. Amendments to Terms & Conditions

Dewa99 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. However, dewa99 will endeavour to inform players of material changes through:

• In-platform notifications on dewa99 when you log in.
• Email to the address registered on your account.
• Updating the "Last Updated" date at the top of this page.

Your continued use of the dewa99 platform following any amendment to these terms constitutes your acceptance of and agreement to the revised terms. It is your responsibility to review this Terms & Conditions page periodically to stay informed of any updates.

If you do not agree with any amendment to the terms, you have the right to close your account before the amendment takes effect by contacting dewa99 customer support.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the dewa99 platform, please reach out to our support team via:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat button on the dewa99 platform.
• Email: support@dewa99.my — Typical response time within 2 hours during business hours.
• WhatsApp: Support number is available after logging in to your dewa99 account.

The dewa99 support team is available to assist with Bahasa Melayu and we always value player feedback for the continuous improvement of our platform. We are committed to addressing all enquiries transparently and professionally in the shortest time possible.