Dewa99 Privacy Policy – Protecting Malaysian Players' Data

1. Introduction

Dewa99 is Malaysia's leading online casino and Sports Betting platform, operating under the domain dewa99.my. We understand that privacy is a fundamental right, and we take that responsibility seriously across every aspect of our operations.

This Privacy Policy applies to all personal information collected through the dewa99.my website, the dewa99 mobile app, and all our official communication channels, including customer support via live chat, email, and WhatsApp.

Dewa99 operates in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. We are committed to processing your personal data lawfully, fairly, and transparently. Every instance of data processing we carry out has a clear legal basis, whether grounded in your consent, contractual necessity, or legal compliance requirements.

As a platform serving Malaysian players, we recognise that your trust is dewa99's most valuable asset. That is why we are committed to being transparent about our privacy practices and giving you full control over your own personal data.

2. Personal Information We Collect

Dewa99 collects various types of personal information in order to deliver quality services and meet legal requirements. The following are the categories of data we collect:

We only collect information that is strictly necessary for the stated purposes. Dewa99 does not collect sensitive data such as health information or biometric data unless specifically required for legitimate identity verification purposes.

You may choose not to provide certain information, but this may prevent you from accessing specific features on the dewa99 platform or cause delays in processing your financial transactions.

3. How We Use Your Information

Dewa99 uses the personal information collected for the following purposes, all of which are based on legitimate operational needs and legal compliance:

• Account management: Registering and verifying your dewa99 account, processing logins, and managing account settings.
• Transaction processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and other supported Malaysian payment methods.
• Identity verification (KYC): Complying with Know Your Customer (KYC) requirements to prevent fraud and money laundering.
• Customer support: Responding to enquiries and complaints, and providing technical assistance to dewa99 players.
• Platform security: Detecting and preventing fraudulent activity, unauthorised access, and other security threats.
• Responsible gambling: Monitoring gameplay patterns to identify players who may need assistance and support.
• Service improvements: Analysing platform usage to improve the user experience and develop new features.
• Marketing communications: Sending promotional information, bonuses, and exclusive dewa99 offers (only where you have consented to receive them).
• Legal compliance: Meeting reporting obligations to relevant authorities in Malaysia as required by law.

Dewa99 will not use your personal data for any purpose other than those stated above without first obtaining your additional consent.

4. Sharing Information With Third Parties

Dewa99 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are situations where we may need to share certain information with trusted parties:

• Payment providers: Required transaction information is shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, and banks via FPX (Maybank2u, CIMB Clicks) to process your transactions securely.
• Game providers: Minimum required information is shared with third-party game software providers to ensure a seamless gaming experience.
• IT service providers: Companies that assist us in managing our technical infrastructure, including server hosting and cybersecurity, are bound by strict confidentiality agreements.
• Legal authorities: dewa99 will disclose personal information to law enforcement agencies, courts, or Malaysian regulatory bodies when required by law or court order.
• Fraud prevention: Information may be shared with fraud prevention agencies or industry data exchange platforms to protect dewa99 and our players from illegal activity.

All third parties that receive personal data from dewa99 are required to protect that information to a security standard equal to or higher than dewa99's own, and are only permitted to use the data for the specified purposes.

5. Data Storage & Security

Dewa99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or damage:

• Data encryption: All sensitive data is encrypted in transit using 256-bit SSL/TLS and stored in encrypted format.
• Access controls: Access to players' personal data is granted only to dewa99 staff who require it to carry out their duties, subject to strict access controls.
• Continuous monitoring: Our security monitoring system operates 24/7 to detect and respond to any threats or suspicious activity.
• Regular security audits: dewa99 conducts regular internal and external security audits to ensure our security infrastructure remains up to date.
• Data backup: Data is automatically and regularly backed up to a secure location to ensure swift data recovery in the event of a technical incident.

Dewa99 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. Generally, active account records are retained for the duration of your relationship with dewa99, while closed account records are kept for minimum 7 years for legal compliance and audit purposes.

While dewa99 implements best-in-class security measures, no online system can guarantee absolute 100% security. You are also responsible for safeguarding your account login credentials and notifying dewa99 promptly if you suspect any security breach.

6. Cookies & Tracking Technologies

The dewa99 platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and deliver more relevant content. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information on how visitors use the dewa99 platform to help us improve performance and user experience.
• Functional cookies: Allowing the platform to remember your preferences such as language, display settings, and other choices to deliver a more personalised experience.
• Analytics cookies: Used to analyse aggregated platform usage patterns for development and service improvement purposes.

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, or block cookies. Please refer to your browser's help documentation for more information on how to manage cookies.

Please note that disabling certain cookies may affect the functionality and user experience of the dewa99 platform. Essential cookies cannot be disabled as they are required for platform security and core functionality.

7. Your Privacy Rights

As a dewa99 player in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

To submit any request relating to your privacy rights, please contact the dewa99 privacy team by email at privacy@dewa99.my. We will process your request within 14 working days from the date of receipt. For more complex cases, this period may be extended by up to 30 days with notice to you.

Please note that some of these rights are subject to certain legal exceptions. For example, we may need to retain certain data even after a deletion request if it is required to fulfil a legal obligation or to defend a legal claim.

8. Children's Data

The dewa99 platform is strictly for individuals aged 18 years and above. dewa99 does not knowingly collect personal data from individuals under the age of 18.

If you discover that a minor has registered a dewa99 account or provided us with their personal information, please contact us immediately at privacy@dewa99.my. Upon receiving such notice, we will take immediate action to delete the information and close the account in question.

Parents and guardians are encouraged to monitor their children's online activity and use appropriate parental control software to prevent unauthorised access to online gambling platforms.

9. Third-Party Links

The dewa99 platform may contain links to third-party websites such as game providers or payment processors. This Privacy Policy applies solely to the dewa99 platform and does not cover the privacy practices of those third-party websites.

Dewa99 is not responsible for the privacy practices or content of third-party websites accessed through links on our platform. We encourage you to read and understand the privacy policy of every website you visit.

10. Privacy Policy Amendments

Dewa99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes, we will:

• Updating the "Last updated" date at the top of this page.
• Displaying a clear notification on the dewa99 platform when you log in.
• Sending an email notice to the address registered to your account for significant changes.

Your continued use of the dewa99 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding dewa99's Privacy Policy or how we handle your personal data, please contact our Privacy Officer via:

• Privacy Email: privacy@dewa99.my
• General Support Email: support@dewa99.my
• Live Chat: Available 24/7 on the dewa99 platform for immediate enquiries.

We are committed to responding to all privacy-related enquiries within 3 business days. For formal requests relating to personal data rights under the PDPA, our response time is within 14 working days.

If you are not satisfied with our response, you have the right to submit a complaint to Department of Personal Data Protection (JPDP) Malaysia which is the data protection regulatory body in Malaysia.